Privacy | ShowStride

1. Overview

ShowStride LLC ("ShowStride," "we," "us") built the ShowStride app as a commercial platform for managing equestrian horse shows. This privacy policy explains what data we collect, how we use it, and the choices you have. By creating an account or using the app, you agree to the practices described here.

2. Data We Collect

Account data: name, email address, and authentication credentials managed by our platform provider.
Rider profile: rider name, barn name, trainer name, phone number, emergency contact name and phone, organization membership numbers (USEF, USHJA, etc.), and horse names.
Registration data: show entries, division selections, back numbers, ride orders, check-in status, and waiver signatures.
Health & compliance documents: Coggins test records and other veterinary documents you upload for your horses.
Payment data: checkout session identifiers and transaction records processed by our payment provider, Wix Payments (branded as "Base44 Payments"). We do not store your full card number.
Communication data: contact messages you send to show organizers, trainer-to-rider messages, and notification preferences.
Show content: photos and memories you upload to shared show galleries.
Usage data: device type, app interactions, and crash logs used to improve the service.

3. How We Use Your Data

Register you for shows, assign ride orders, and send on-deck and schedule alerts.
Process entry fees, stall reservations, supply orders, and Pro subscription payments.
Verify USEF/USHJA membership and SafeSport compliance for rated shows.
Display public results, leaderboards, and rider profiles (only when you opt in).
Route trainer messages, show announcements, and emergency notifications.
Generate sanctioning reports and audit trails for governing bodies.
Provide customer support and respond to your inquiries.

4. Data Sharing

We share data only as necessary to operate the platform:

Payment processing: Wix Payments handles checkout and subscription billing. Transaction identifiers are shared to match payments to your account.
SMS alerts: Twilio delivers optional text-message on-deck notifications if you opt in.
Show organizers: your registration, waiver, and payment status is visible to the show manager and secretary for the shows you enter.
Governing bodies: sanctioning reports and score data may be submitted to USEF, USHJA, or other organizations for rated shows.
Legal compliance: we may disclose data when required by law or to protect safety.

We do not sell your personal data to third parties.

5. Data Retention

We retain your data for as long as your account is active. Score records and sanctioning reports may be retained longer to comply with governing-body rules. You can delete your account and associated personal data at any time from the Profile page; this removes your registrations, waivers, wallet, horse records, and other personal content.

6. Your Rights

Access: view your profile, registrations, and payment history in the app.
Correction: edit your profile information at any time.
Deletion: permanently delete your account and data from the Profile page.
Notification opt-out: disable SMS alerts or push notifications in your settings at any time.
Subscription cancellation: cancel your Pro subscription at any time from the Membership page.

7. Children's Privacy

Equestrian competition includes junior riders. Accounts for minors must be created and managed by a parent or legal guardian. Waivers for riders under 18 require a parent/guardian signature. We do not knowingly collect data from children without parental consent.

8. Security

We use row-level security, encrypted storage, and authenticated access to protect your data. Payment credentials are handled entirely by our PCI-compliant payment provider and never touch our servers. No method of transmission or storage is fully secure, but we work to protect your information using industry-standard practices.

9. Contact Us

Questions about this privacy policy? Contact us and we'll be happy to help.

Privacy Policy